Abstract With about 100 million people using it recently, SVCD(Smart Voice Controlled Device) are becoming demotic. Whether at home or in an office, usually, multiple appliances are under the control of a single SVCD and several people may manipulate an SVCD simultaneously. However, present SVCD fails to handle them appropriately. In this paper, we propose a novel framework for SVCD to eliminate orders’ ambiguity for single user or multi-user. We also design an algorithm combining Word2Vec and emotion detection for the device to wipe off ambiguity. Finally, we apply our framework into a virtual smart home scene and the performance of it indicates that our strategy resolves the problems commendably